Historical Utility Billing for City of Cheyenne, Board of Public Utilities

 IMPORTANT NOTICE 

The BOPU has upgraded its online customer self-service portal for utility billing. Payments set up through our historical utility billing portal have been disabled. To make a payment online, visit our upgraded Utility Billing portal by clicking on the link located at the bottom of the page. The upgraded portal provides customers with a faster, more secure, and user-friendly way to manage and pay their utility bills. 

Payment Options

Several online payment options exist for our customers.

• Bank Draft Payments with a Valid Checking or Savings Account through BOPU (NO SERVICE FEE)
  This option is ideal for residential customers and businesses who don’t want to pay service fees. In addition to enrolling in our separate bank draft payment system, we recommend that customers who select this option create a Customer Portal. To setup automatic bank draft payments using a valid checking or savings account and avoid paying a service fee, complete our bank draft payments form. Payment for services rendered will be processed separately using a valid checking or savings account, rather than from within the Portal.

 CLICK TO SET UP BANK DRAFT PAYMENTS 

• Payments through the Customer Portal (SERVICE FEE INCLUDED)
  Two options for payment exist within the Customer Portal. Both options are ideal for residential customers and businesses who want to have greater flexibility with online payment options. Customers who select to make a payment through the customer portal will be able to view their bills, setup automatic payments and account notifications, as well as manage and pay for multiple utility accounts. Payment through the Customer Portal includes a $2.95 service fee, while automated clearing house (ACH) payments through the Customer Portal will incur a $0.50 service fee.

Creating a Customer Portal

To create a Customer Portal, you will need to know both your Account Number and your Customer ID. These numbers may be found on a current or previous bill, or for additional assistance, contact the Board of Public Utilities’ Customer Service at 307-637-6460, Monday-Friday, 9:00 AM – 4:00 PM.

Instructions

1. After clicking on Customer Portal button below, select the Log In button on the right-hand side of the webpage.
2. Scroll to the bottom of the page and under Not Registered Yet?, select create one here.
3. Complete the required fields and select Create Account.
4. After creating your Customer Portal, add your account by locating Accounts and selecting Add Account.
5. Enter the required information, including your Account Number and Customer ID and then select Click here to save this account to your profile.
6. You may now view your bill and make payments for linked accounts within your Customer Portal.  

 CLICK TO SET UP YOUR CUSTOMER PORTAL 
 

For additional assistance, contact the Board of Public Utilities Customer Service at 307-637-6460, Monday-Friday, 9:00 AM – 4:00 PM.